Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

It depends on where you are. U.S orders will be shipped via UPS or USPS; and International Orders will be shipped via DHL or UPS.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company..

All orders are processed within 2–5 business days before being shipped.

 Yes! Once your order ships, you’ll get a tracking number via email. If it’s missing from your inbox, check your spam or junk folder.

 We ship all orders from New York, USA with care and secure packaging.

 We gladly accept returns on non-sale items if the return process is initiated within 7 days of delivery. To be eligible for a return, items must meet all of the following conditions:

•  Unworn and unused
•  No stains of any kind
•  No smell of any kind (including perfume, smoke, or deodorant)
•  Tags must be attached
•  Must be returned in the original condition you received it

The return must be shipped back within 7 days of delivery. Return shipping is the customer's responsibility unless the item received was incorrect or defective.

Please contact us at info@btkcollection.com before sending your return

Items purchased during a sale, promotion, or with a discount code may be approved for return within 14 days of delivery if they meet our return conditions.

Approved returns for these items are issued as store credit only. Refunds to the original payment method are not available for promotional purchases.

However, if you receive a damaged or defective sale item, please contact us within 7 days of delivery. We’ll send a replacement after receiving the damaged item.

After your return or exchange request is approved, the return label is emailed to the email address used on your order.

Please check your inbox, junk, spam, promotions, and updates folders, because return label emails can sometimes be filtered outside of your main inbox.

You can also search your email for:

BTK COLLECTIONS
return label
shipping label
exchange

If you still cannot locate the label after checking those folders, please text us with your full name and order number so we can review your request and resend the label if needed. Texting is the fastest way to receive help with return and exchange label questions.

Email us at info@btkcollection.com with:

• Your order number
• A photo of the damaged item
  We’ll ship you a replacement at no extra cost.

Return shipping is the customer’s responsibility unless the return is due to our error (e.g., wrong or faulty item).

Yes, you may cancel your order within 3 hours of placing it. Email us with the subject line “CANCEL” and include your order number.

 Please reply to your order confirmation email with the correct address within 3 hours of placing the order.

Please check your Inbox, Spam, Junk, and Promotions folders. Return emails may occasionally be filtered depending on your email provider.

You can also search your inbox for:

Search TermBTK COLLECTIONSReturnOrder numberStore creditExchange

If you still do not see the email, please contact us with your order number and the email address used at checkout so we can assist you.

If the return portal does not allow you to complete your request, please email us with the following information:

Required InformationOrder numberItem you would like to returnReason for the returnWhether you prefer store credit or an exchangeIf exchanging, the item, size, and color you would likeConfirmation that the item is unworn, unwashed, unaltered, free of stains, scents, odors, or damage, and has all original tags attached

We cannot send a return label until the required return details are received.

Sale items are eligible for store credit or exchange only, according to our return policy.

Sale Item Return Option Available?

Store credit. Yes

Exchange for another item Yes, subject to availability

Return to original payment method. Not available for sale items

Store credit or exchange will only be processed after the returned item is received and inspected.

Yes. Sale items may be exchanged for another jacket or item, subject to availability.

If there is a price difference, it must be handled before the replacement item is shipped. Exchanges are processed only after the original item is received and inspected.

If you choose store credit, the cost of the return shipping label will be deducted from the store credit amount.

For exchanges, any applicable shipping cost or price difference will be handled before the replacement item is shipped.

Store credit or exchange processing begins after the returned item is received and inspected.

The item must meet our return condition requirements:

Return Condition RequirementUnwornUnwashedUnalteredFree of stainsFree of scents or odorsFree of damageOriginal tags attachedReturned in acceptable condition

If the item does not meet the return condition requirements, the return may be denied or delayed

No. Please do not ship the item back until you receive the return label and return instructions from BTK COLLECTIONS.

Unauthorized returns or packages sent without return instructions may be delayed or may not be accepted.

We require a return reason so we can properly process the request and document the return.

This also helps us understand whether the return is related to size, style, fit, damage, or another issue.

Please securely package the item, attach the provided return label, and drop the package off directly with the carrier.

We strongly recommend keeping your drop-off receipt until the return is fully processed.

If we request additional information and do not receive a response, we may not be able to move forward with the return.

A return label cannot be sent until the required return information is received.

We offer a curated collection of classic elegant women’s dresses, top and bottom wear, accessories and fashionable jewelry including earrings, necklaces, and bracelets.

 Yes, but we recommend referring to the Size Chart/ Guide which locate on top of Add To Cart button on each product page for the most accurate fit.

 Please reach out via our Contact Page or email info@btkcollection.com. Our support team will respond within 24 hours.

Yes — if you share BTK COLLECTIONS with a friend or family member and they shop for the first time, we’ll thank you with store credit. Learn more on our Share BTK COLLECTIONS page.

Referral store credit is issued after a first-time customer completes their purchase and the order is not returned. Once confirmed, we’ll apply the store credit as a thank-you.

Yes, minimum purchase is $150. Referral credit applies to qualifying first-time purchases. Orders must be completed and not returned.